Support and advice for students & parents

As Coronavirus (COVID-19) continues to impact the global community, we want to assure you that the health, safety and wellbeing of our students living in our communities is our top priority.

We are monitoring the situation closely and proactively following healthcare and government advice from the Robert Koch Institute (RKI), the Federal Ministry of Health, the World Health Organization and the Federal Foreign Office to help ensure we are effectively managing the implications of coronavirus and responding as necessary.

We are also in direct dialogue with our residents, university partners and suppliers and will continue to follow and review the advice of health and government authorities on a daily basis. Additionally, we will continue to provide our residents with support and the most up-to-date information.

We have created a COVID-19 FAQ to support and advise the residents who live with us, which can be found below.

We will regularly update our FAQs, particularly regarding the situation in our houses, however, as the situation continues to evolve daily, we highly recommend that you visit the official page (RK, WHO, Federal Ministry of Health, Federal Foreign Office etc.) for the latest and most up to date information.




What is a coronavirus (COVID-19)?

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.


What are the symptoms of coronavirus (COVID-19)?

Corona infection manifests itself through flu-like symptoms such as dry cough, fever, colds and fatigue. Breathing problems, neck scratches, head and limb pain, nausea, diarrhea and chills have also been reported.

How can I protect myself and others?

We strongly recommend that all of our residents stay up to date with the most recent guidance and information from the Robert Koch Institute (RKI), the Federal Ministry of Health, the World Health Organization and the Federal Foreign Office.


  • Regular hand washing of sufficient length (at least 20 seconds under running water with soap)
  • Try to catch sneezes & coughs into a tissue and dispose of the tissue immediately into a bin. If you don’t have a tissue then use the crux of your arm.
  • Try to keep a good distance from people with coughs, colds or fevers and try to avoid shaking hands or close contact with people in general
  • If you have any symptoms like a persistent cough or respiratory symptoms, stay at home and try to isolate yourself as much as possible


  • Do not touch your eyes, nose or mouth if your hands are not clean
  • Do not shake hands
  • Avoid visiting pubs, cafés, restaurants
  • Avoid social events, such as barbecue evenings, games evenings, communal cooking, etc.
  • If possible, do not use public transport, try to cycle, walk or drive instead
  • Try to do your shopping when supermarkets and pharmacies are less crowded or use pick-up and delivery services


On March 23rd 2020, the German government announced guidelines on restricting social contacts. – How does this affect you and your life at Nido Studios?

For all citizens in Germany, new measures to contain the coronavirus are in force nationwide. The contact ban will be in place for at least 2 weeks starting from the 23rd of March.

  • We kindly ask you to keep contact with others outside of your room to an absolute minimum
  • Try to keep a minimum distance of 1.5 meters from other people living in the house
  • In addition, we recommend using common rooms (kitchens, bathrooms, etc) alone wherever possible and if you have facilities within your room to use those only
  • Within the residence please stay exclusively on your own floor
  • If there are elevators in operation in your residence, please use them individually

Information on the guidelines for restricting social contacts can be found here.


I suspect that I may have coronavirus or one of my neighbours have come to me saying that they think they may be infected. What should I do?

Should you or someone you know experience any flu-like symptoms (as mentioned above), it is highly recommended to stay at home, try to avoid contact with others and seek advice from a doctor or the nearest hospital by telephone.

Please let your Nido residence team know immediately (only via phone) if you do have these symptoms and need to self-isolate. We can provide you with the advice and the support you will require during this time.

Anyone who has had personal contact with someone who has been diagnosed with SARS-CoV-2 should contact the relevant health authority immediately and regardless of symptoms, contact a doctor or call 116117 – and stay at home.


Which emergency numbers can call when symptoms occur?

  • Your family doctor
  • Medical on-call service: 0049 116117
  • Federal Ministry of Health (Citizens’ Telephone): 0049 30 346 456100

Please also inform the Nido team immediately (only by phone) if symptoms (mentioned above) occur.


What is the purpose of a quarantine?

A further spread of SARS-CoV-2 in Germany should be slowed down as much as possible. For this purpose, it is necessary to identify the contact persons of confirmed cases of infection and – depending on the individual risk of infection – to observe their state of health for the maximum duration of the incubation period (14 days), if necessary, also in home quarantine.


How is Nido Student responding to COVID-19?

The health safety and wellbeing of our students is our top priority.

An operational and strategic response group convenes daily, headed by our CEO Brian Welsh. We are monitoring the situation closely and proactively following healthcare and government advice from the Robert Koch Institute (RKI), the Federal Ministry of Health, the World Health Organization and the Federal Foreign Office to help ensure we are effectively managing the implications of Coronavirus and responding as necessary.


Within our residences:

  • Due to the delivery difficulties of hand sanitiser, we cannot guarantee that we will provide them permanently in the entrance area and in the laundry room for you. Please wash your hands regularly. This is urgently needed to protect you and others
  • Where we have gyms and communal spaces in our residences, they will be closed until further notice
  • Posters with up to date advice and guidance are on display
  • We are advising our students to limit social gatherings and not have visitors
  • Email communication with up to date advice and guidance sent regularly
  • We are only running virtual tours of the residences
  • We strongly recommend that all of our residents follow the most recent guidance and information from the websites of the Robert Koch Institute (RKI), the Federal Ministry of Health, the World Health Organization and the Federal Foreign Office


Am I allowed visitors?

In accordance with government guidance, we advise against having visitors to the residence.


I’m an international student – can I go home?

We understand that some students, especially those from overseas, may be anxious and you may be considering returning home. If you do decide to return home, it is important that you notify us that you are leaving.

We would also ask all students to exercise sensible precautions including not travelling to an area where there is a travel warning in place. Information about this can be found on the respective country pages of the Federal Foreign Office.


Can the laundry rooms still be used?

Yes, laundry rooms may still be used. Please keep a sufficient distance if several students are using the laundry room at the same time. Please stay only as long as necessary to avoid group gatherings.


How should I behave in the residence in order to protect myself and others in the best possible way?

Keep as much distance as possible to other residents. Avoid group gatherings and meetings in common spaces. Wash your hands regularly and carefully with soap (for at least 20 seconds) and air your room regularly.

Please note – in order to limit the potential spread, we kindly ask residences with common rooms on each floor (kitchens, bathrooms) to stay only on their own floor and to use these rooms alone and alternately.


How do I best reach the house team?

On the advice of the RKI and the government, our house team can currently only be reached by telephone or e-mail. You can contact us during the usual opening hours, and we are there to help you with advice and support. Do not hesitate to contact us if you have any questions or uncertainties. We will listen to you, answer questions and find a solution together.


I have rented a room/apartment in a Nido residence as of 01.04.2020, but will probably not be able to move in. What can I do?

Please get in touch with your house team immediately by e-mail or telephone.




Is Nido still considering new bookings for September 2020?

Yes, we will continue to be open to all applications and will update our FAQs as new information becomes available. Please contact us directly if you have any further questions.


Is Nido still doing viewings?

All viewings will be done virtually currently to minimise any risk, please contact the residence you are interested in directly to arrange a suitable time. You can also view our 360 tours on the website.


Helpful information’s in times of the Corona crisis:


Helpful hotlines that provide information about the coronavirus:

  • Independent patient advice Germany – 0800 011 77 22
  • Federal Ministry of Health (Citizens’ Telephone) – 030 346 465 100
  • General initial information and contact mediation – authority number 115 (
  • Counselling service for the deaf and hearing-impaired – Fax: 030 / 340 60 66 07 /
  • Sign phone (video telephony) –


Further emergency numbers:

  • Pastoral care 0800 11 10 111 or 0
  • Addiction and drug hotline 01805 31 30 31


The Nido Team is there for you.

Need help with something?
Would you like a personal consultation?
Do you have ideas or suggestions for things we could improve on?
Would you like to help others in the house or in the local community?

Please do not hesitate to contact our house team by phone or e-mail.